Frequently Asked Questions
Everything you need to know about your Primecoffeesuppliers experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do you ensure the freshness of your coffee beans?
All our beans are roasted in small batches and packed in specialized valve bags to preserve aroma and flavor. We include a 'roasted on' date on every package to guarantee peak freshness.
What is your return policy for coffee equipment?
We offer a 30-day return policy on all unused brewing equipment in its original packaging. Please note that for food safety reasons, opened bags of coffee beans cannot be returned.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer wholesale pricing for cafes or offices?
Yes, we provide competitive wholesale rates and bulk discount tiers for businesses. Please contact our support team via the 'Wholesale' link in our footer for a customized quote.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your delivery progress.